8/9/2008 - A Warm Welcome

A warm welcome to CarJet.co.uk. Back in 1998 when we presented the world with our concept - a low-cost on-line car rental company - we suffered cackles of incredulity from the more established quarters of the car hire industry. Now, 10 years on we operate our car hire programme in a staggering 51 countries worldwide on all five continents. When we first started, car companies and competitors found it amazing that we turned the 'small print' into the big headlines on our websites. Our customers could see exactly what's included (and what's not) at every one of our 1837 locations.

We have a mission, a crusade if you will, to provide our customers with the same levels of ethical, responsible and reliable shopping here on-line as they demand (and get) in their off-line worlds. We allow customers to return and get a refund on any item prior to departure without penalty and, when your holiday plans change or on days of massive flight disruption, you'll find us a refreshing difference to the world of cancellation charges, no-show penalties and booking ammendment fees offered by our competitors. We call our policy a trust relationship with our customers. In an on-line environment full of start-ups (and some pretty public shut-downs) it's nice to know that you can deal with the same people, worldwide.
The secret of our success

Part of our spectacular growth since 1998 has been our permanent investment in technology. Today, we operate more than 100 websites worldwide, together with our business and franchise partners, serving over 500,000 customers from every corner of the globe. A startling 90% of all our bookings are now processed in a purely electronic environment with no human intervention whatsoever. Everything from bookings, confirmations, payments - even our bill payment to our suppliers is automated. We love technology : it gives us the response times that our customers demand, it allows us to reduce our overheads to a minimum (so we can be even cheaper for our customers) and it frees our staff from doing mundance roles and puts them out on the 'front desk' where they can assist our customers by telephone.

2008-09-09 17:18:55 - Hayırlı Günler